Refound Policy
- Returns:
We want you to be completely satisfied with your purchase from Belûm Jewelry. If for any reason you need to return an item, please follow our easy returns process.
To initiate a return, simply send us an email at hello@belumjewelry.com, and our friendly customer service team will provide you with detailed instructions on how to proceed with your free return.
Please keep in mind that if you are shipping an item with a value over $60, we recommend using a trackable shipping service or purchasing shipping insurance. While we strive to provide a smooth return experience, we cannot guarantee that we will receive your returned item, so it's always best to take precautions.
- Refunds:
Once we receive your returned item, we will promptly inspect it and send you an email to confirm its arrival. We will also notify you of the approval or rejection of your refund.
If your returned item meets the conditions outlined in our Return Policy, we will gladly accept and approve it for a refund credit. The refund will be processed through the original payment method used in the transaction.
- Why haven't I received my refund yet?:
It can take some time for refunds to be processed and posted. If you haven't received your refund yet, please first check your bank account. Then, contact your credit card provider and bank as they may have processing times beyond our control.
If you have completed these steps and still haven't received your refund, please reach out to us at hello@belumjewelry.com. We are here to assist you.
- Exchanges:
We understand that sometimes items may arrive defective or damaged. In such cases, we are happy to replace the item for you. If you need to exchange it for the same item, please send us an email at hello@belumjewelry.com, and we will guide you through the process.
- Gifts:
If your item was marked as a gift during the purchase and it was shipped directly to you, we are pleased to offer you a gift credit for the value of your return. Once we receive the returned item, we will issue a gift certificate in the form of an email. Please keep in mind that the gift certificate will be sent to the email address provided during checkout.
Please note that our return policy lasts for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, the item must be unused and in its original packaging.
- Shipping:
We understand the importance of timely delivery, and we strive to provide you with a seamless shipping experience. Here's what you need to know about our shipping policies:
Free Shipping within the United States: We are pleased to offer Free Shipping on all orders within the United States. If your order value is below $80, a shipping fee of $5 will be applied during checkout.
Order Processing Time: Please allow us 2-3 business days to process your order before it is shipped. We want to ensure that every detail is taken care of, from carefully packaging your items to conducting quality checks.
Estimated Delivery Time: Once your order has been processed and shipped, you can expect your package to arrive within 10 business days. While we make every effort to deliver your items promptly, please note that delivery times may vary depending on your location and any unforeseen circumstances beyond our control.
International Shipping: For our valued international customers, we offer Free Shipping on orders over $80. For orders below $80, a shipping fee of $10 will be added at checkout.
International Delivery Time: International shipping requires a bit more time, so please allow 15-20 business days for delivery. We work with trusted carriers and customs authorities to ensure your package arrives safely and in a timely manner.
Important Note: Please be aware that customs procedures and regulations may vary from country to country. Any additional fees, taxes, or duties imposed by customs are the responsibility of the recipient. We advise you to check with your local customs office for more information before placing an order.
If you have any questions or concerns about our shipping process, feel free to reach out to our dedicated customer support team. We are here to assist you and make your shopping experience as smooth as possible.
We hope this information clarifies our policies and procedures. Should you have any further questions or require assistance, please do not hesitate to contact us. Your satisfaction is our top priority at Belûm Jewelry.
To initiate a return please email hello@belumjewelry.com.
Please make sure to include you order number or the email that was used to place the order.
*If the original sale did not qualify for free shipping, shipping charges will be deducted from the refund. In these cases, customers are responsible for the shipping cost of the returned item. No shipping charges will be refunded.
Returned items that do not meet these conditions will not be eligible for a full refund.