FAQs

 

How long will my order take to arrive?

All shipping estimates (domestic and international) are approximate and are quoted in business days.
Please allow up to 2-3 business days for processing before your order is shipped.
Shipping takes up to 10 business days.

 

How do I track my order?

Tracking information on your order will become available 1–5 business days after it has been placed. You will receive an email notifying you once your order has been shipped, which will include a link to track your order. Please be aware that tracking links may take up to 24 hours to update with an estimated delivery date from the time they are sent.

If the delivery time frame has passed and you’ve still not received tracking number, please get in touch with us at hello@belumjewelry.com.

 

I want to change or cancel my order.

Please be aware that our team strives to fulfill your order promptly to ensure timely delivery of your jewelry. If you wish to cancel or make changes to your order, we kindly request that you contact us via email hello@belumjewelry.com within 24 hours of placing the order. Once this 24-hour period has elapsed, we are unable to cancel or modify the order in our system.

If you are unable to cancel or modify your order, you will need to wait until you receive your order and then initiate a return process to receive a refund. Please note that once the order begins processing, we are unable to make any changes in our system, even if the 24-hour window has not yet expired.

We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or concerns, please don't hesitate to reach out to our customer support team for assistance.

 

I never received my order confirmation.

You will receive a confirmation email from Belûm within a few hours of placing your order. If you don't find it in your main mail folder, please take a look in your spam folder, sometimes we can find it there. It is also possible that the registered email address is misspelled If that is your case, please contact us. Our Love Team will happy to help you. 

I have missing items from my order. what should i do? what should i do if i receive a damaged item?

No need to worry. We operate with multiple warehouses and suppliers across the globe, which means that different products or items in your order may arrive at different times. This is a normal part of our process and ensures that we can provide you with a wide range of products from various sources. Rest assured that we will do our best to ensure all items in your order are delivered to you as promptly as possible.

What should I do if I receive a damaged item? Can I get a refound?

If you have received a damaged item, we apologize for the inconvenience. To address this issue, please contact our Customer Support team as soon as possible. You can reach them at hello@belumjewelry.com. Our team will assist you in resolving the matter and ensuring your satisfaction. Please provide them with the necessary details about the damaged item, such as your order information and any relevant photos or descriptions of the damage. We appreciate your understanding, and we will work diligently to rectify the situation for you.

 

Can I get a refund?

We value your satisfaction and want to ensure you have a positive experience with our products. If, for any reason, you are not satisfied with your purchase, please contact us at hello@belumjewelry.com, and we will be happy to assist you with a refund. We offer a 30-day money back guarantee, which means you have ample time to try our products and determine if they meet your expectations. Your satisfaction is our top priority, and we are committed to resolving any issues to ensure your happiness with our service.